Refund Policy

If you change your mind about a booking, you can easily cancel your reservation with us. Trip cancellations have become much simpler by using our Cancel MY Reservation section. Click to instantly find out if there are any applicable charges. If instead of cancelling you prefer to modify your reservation please use our Contact Us Form.

Please review our cancellation and refund terms below:


Our Refund Policy

  • Any trip cancellation not done via our Cancellation My Reservation section must be made in writing by email through our Contact Us Form.
  • All 'Economy' rides are non-refundable if cancelled.
  • If we receive your cancellation request more than 48 hours in advance of your scheduled pickup time, we offer a 100% money back guarantee.
  • If you cancel more than 24 hours in advance, but less than 48 hours before your scheduled pickup time, a cancellation charge of 25% will be applied to the cost of the initial booking.
  • No monies will be refunded for cancellations received less than 24 hours from the scheduled time of the transfer you wish to cancel.
  • Refunds are paid within 14 days


Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the Contact Us Form.


This document was last updated on October 17, 2021.

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